You have two options to unload your Quil.
To begin the manual unload process press and hold the “Out” button for 30-35 seconds at which point you will hear the motor release the filament. During this process you do not need to pull on the filament to help it along as you will see it is slowly moving its way out. It can be a slow process, but please be patient!
To begin an automatic unload process, press the “Out” button twice, please allow 30-35 seconds for the filament to be unloaded from your Quil at which point you will hear the motor release the filament. Just like the manual unload you will not have to help it along. Just watch the Quil do its thing and wait for the motor to release the filament.