Support Center

Troubleshooting

  • Pausing

    How long can I pause a print before it cancels it?

    1 Agent Answer 0 Community Answers May 24, 2017 04:20PM PDT
  • New Matter Store form not working

    I was on your store website and was trying to place an order and the form that should take all my information ...

    1 Agent Answer 0 Community Answers May 18, 2017 07:51PM PDT
  • how do i change my account password on the store site?

    it seems like an common thing to have, yet i don't see the option

    1 Agent Answer 0 Community Answers May 18, 2017 12:23PM PDT
  • USB mode multiple users

    Can multiple users create newmatter.com accounts and connect to the same mod-t printer via USB?

    1 Agent Answer 0 Community Answers May 16, 2017 06:16AM PDT
  • carriage slipping from rods after certain height

    I have this issue where after a certain height/time printing, the printing carriage becomes misaligned from th...

    1 Agent Answer 0 Community Answers May 14, 2017 08:16PM PDT
  • New Matter Store Down

    The New Matter Store seems to be down. I can't access it via Safari or Chrome, and other sites are worki...

    1 Agent Answer 2 Community Answers May 13, 2017 08:24AM PDT
  • PLA extruding too thin even during the load process.

    I just replaced the hot end about 10 prints ago and was working great, but now the hot end is only extruding a...

    1 Agent Answer 0 Community Answers May 08, 2017 04:31AM PDT
  • Prints say they are completed right after starting.

    When I start a print, the print cue automatically puts it into the completed section and doesn't show any...

    1 Agent Answer 1 Community Answer May 06, 2017 03:46PM PDT
  • Filament not loading

    Is been a while (5 months or so) since I used the Mod-T. I unloaded the filament to avoid complications for th...

    1 Agent Answer 0 Community Answers May 04, 2017 01:32PM PDT
  • Filament has stopped extruding and I can't remove the filament

    Recently I was printing a file on the Mod-t and the hot end had stopped extruding filament. I stopped the prin...

    2 Agent Answers 1 Community Answer May 02, 2017 06:17PM PDT

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