Support Center

MOD-t Troubleshooting

  • burning filament

    The printer worked great for the first print but ever since printing the octopus from the new matter store the...

    0 Community Answers Nov 19, 2017 06:48AM PST
  • issues uploading to library

    I am unable to upload files to my library. It just continues to load. I've tried changing computers, wifi...

    1 Agent Answer 0 Community Answers Nov 16, 2017 08:34PM PST
  • setting up the mod-t

    My school set up our Mod-T with one email address, but now they created a new generic email for everyone to us...

    1 Agent Answer 0 Community Answers Nov 14, 2017 05:32AM PST
  • My mod-t will randomly start printing but nothing comes out...

    My mod-t will randomly start printing but nothing comes out, and it will completely ruin a print that has alre...

    1 Agent Answer 0 Community Answers Nov 11, 2017 07:06AM PST
  • Stringing in prints.

    I am getting a great deal of stringing in my prints. To the point of causing issues with detail at the end of ...

    1 Agent Answer 0 Community Answers Oct 14, 2017 08:19AM PDT
  • print cartridge is down

    I was starting a new print job and my print cartridge is stuck in the down position. Does anyone know what is...

    1 Agent Answer 1 Community Answer Oct 12, 2017 08:33AM PDT
  • smaller prints failing

    I am printing out NPC's and monsters fro my D&D campaign. The issue is with the smaller humanoid figu...

    1 Agent Answer 0 Community Answers Oct 04, 2017 02:07PM PDT
  • Prints failing midway through

    Nearly every print fails to complete. I received this printer through the initial indigogo campaign and it has...

    1 Agent Answer 0 Community Answers Sep 25, 2017 07:15AM PDT
  • Prints not sticking

    Is it safe to use a layer of blue painters tape on top of my build plate? My prints have not been sticking lat...

    1 Agent Answer 1 Community Answer Sep 24, 2017 08:25AM PDT
  • my filament doesn't go in to my 3d printer

    how come my 3d printer won't take in my filament? I used the filament I bought from https://store.newm...

    1 Agent Answer 0 Community Answers Sep 21, 2017 09:19PM PDT

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