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Troubleshooting

  • printer keeps going idle

    when ever i try to print a object the printer starts calibrating and after that the print bed goes to the top ...

    1 Agent Answer 0 Community Answers Apr 09, 2017 07:51AM PDT
  • Upload not working

    Hello! When I try to upload a design and click the "next" button it just keeps spinning and sayin...

    2 Agent Answers 1 Community Answer Apr 09, 2017 07:35AM PDT
  • new parts

    My friend was over and she accidentally knocked over the clear, plastic cover, that reduces noise, and now it ...

    1 Agent Answer 0 Community Answers Apr 06, 2017 08:00AM PDT
  • Multiple part adhesion

    Is there anything that can be done with the print queue or print instructions if you are printing multiple obj...

    1 Agent Answer 0 Community Answers Apr 04, 2017 04:27PM PDT
  • G-codes

    How do you enter a G-code into the New Matter Software?

    1 Agent Answer 0 Community Answers Apr 01, 2017 06:17PM PDT
  • nozzle stuck to print

    I have had a nozzle stick to a print three times recently. This is a new problem. It has happened on three dif...

    1 Agent Answer 0 Community Answers Mar 31, 2017 02:56PM PDT
  • New User

    Afternoon, We would like to reconfigure our printers to new users. Right now only one person can log in an...

    1 Agent Answer 0 Community Answers Mar 31, 2017 09:29AM PDT
  • not printing

    Once I press the blinking button to print, I get an alert that there was an interruption from the MOD store an...

    1 Agent Answer 0 Community Answers Mar 29, 2017 09:26AM PDT
  • Printer stops extruding mid print

    This is my second Mod-t (first had a jam and i was sent a replacement)both had the following problem. In the ...

    1 Agent Answer 0 Community Answers Mar 28, 2017 08:43AM PDT
  • Mod-t has been in calibrating step for the past 10 minutes.

    My mod-t never gets past the calibrating step. Tray moves back and fourth and the extruder lowers and touches...

    1 Agent Answer 1 Community Answer Mar 24, 2017 07:53PM PDT

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