Support Center

Troubleshooting

  • Mod-T 3D Printer I-Phone App

    Hello! When i open up my Mod-T 3D Printer I-Phone App, Everything works fine. But only when I click the Librar...

    1 Agent Answer 0 Community Answers Mar 23, 2017 01:25PM PDT
  • Disconnected in USB mode

    My printer has worked fine for months (I have 4 of these) but recently one of them has an issue with staying c...

    1 Agent Answer 0 Community Answers Mar 09, 2017 08:39AM PST
  • Filament Tube Came Unattached from Carriage

    While changing filament, the bottom of the filament guide tube came unattached from the carriage. It doesn...

    2 Agent Answers 1 Community Answer Mar 08, 2017 03:24PM PST
  • Printer fails to start prints

    As soon as I start a print locally (as I cannot use the web interface), the printer starts for a second, then ...

    2 Agent Answers 3 Community Answers Mar 05, 2017 02:33PM PST
  • large prints fail

    I've been using my MOD-t with no issues for months, but recently have had a couple of larger project (ful...

    1 Agent Answer 0 Community Answers Mar 05, 2017 06:25AM PST
  • filament not feeding from hot end

    Hi, I have had a print stop feeding plastic halfway through. I stopped and reloaded the print but now there i...

    1 Agent Answer 0 Community Answers Mar 03, 2017 06:55AM PST
  • What do I do if Filament is stuck in the guiding tube?

    I was recently unloading filament to put a new color in and while I was doing that the filament in the guide t...

    1 Agent Answer 0 Community Answers Mar 02, 2017 12:27PM PST
  • Library/Upload not working

    Hi, I have a file that has been trying to upload for the last hour and has not finished, but I also can no ...

    2 Agent Answers 2 Community Answers Mar 01, 2017 10:59AM PST
  • Infuriating

    a number of issues. sometimes it will print with no issues, but about every other time it reaches 11% to 34%...

    1 Agent Answer 0 Community Answers Feb 25, 2017 07:45AM PST
  • STL Files Crashing my printer

    I take it back -- my printer crashes EVERY time I upload ANY file -- even those from the New Matter site. WTF?...

    1 Community Answer Feb 19, 2017 10:43AM PST

Contact Us

  • Post a Public Question
  • Email Us
  • Call Us at 1-866-949-8722 (Monday-Friday, 9AM - 6PM Pacific)
4b7b2022218a46ac85636d1066ac50cc@newmatter.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete