Support Center

Troubleshooting

  • Z Axis travel is not accurate

    I have noticed that all my prints have heights that are squatted short, causing the whole print to be distorte...

    2 Agent Answers 6 Community Answers Nov 12, 2015 03:46PM PST
  • Print nozzle jammed/clogged or not heating hot enough

    I think my print nozzle is clogged somehow. Don't know what to do. When I loaded the filament the last ...

    1 Agent Answer 4 Community Answers Nov 12, 2015 02:25PM PST
  • Replacement build plate and parts?

    I do not see replacement build plates and parts available in the store and yet it is recommended that one repl...

    2 Agent Answers 3 Community Answers Nov 12, 2015 12:56PM PST
  • Printer Idle In Mid-Print

    I was hoping today's firmware patch would have resolved this issue (posted on 11/6), but sadly I am looki...

    2 Agent Answers 2 Community Answers Nov 11, 2015 08:13PM PST
  • Built tray is moving but it's not printing

    I loaded the filament already and the temperature is set right and everything. I even used the brush to remove...

    3 Community Answers Nov 11, 2015 07:11PM PST
  • MOD-T Setup Getting Stuck At "Installing Runtime"

    I just received my MOD-T printer, but I'm unable to install the software. It keeps getting stuck at the &...

    2 Agent Answers 2 Community Answers Nov 11, 2015 06:19PM PST
  • How long to prepare for printing?

    I'm printing a fairly complex item (Cube of Confusion) and the status pop-up has been saying "Your p...

    3 Community Answers Nov 11, 2015 03:54PM PST
  • Filament Leakage

    I have not been able to get one print out of this machine because the filament oozes out of the sides and top ...

    1 Agent Answer 1 Community Answer Nov 11, 2015 08:47AM PST
  • Filament Leakage

    I have not been able to get one print out of this machine because the filament oozes out of the sides and top ...

    0 Community Answers Nov 11, 2015 08:46AM PST
  • Print errors on tall object.

    Does this often happen on tall prints? http://imgur.com/O1qAn4J This is the second time I've attemp...

    1 Agent Answer 2 Community Answers Nov 08, 2015 06:47PM PST

Contact Us

  • Post a Public Question
  • Email Us
  • Call Us at 1-866-949-8722 (Monday-Friday, 9AM - 6PM Pacific)
4b7b2022218a46ac85636d1066ac50cc@newmatter.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete