Support Center

Troubleshooting

  • scratched printing plate

    I was a bit silly and scratched the printing plate with the wire brush. Should I replace the plate?

    1 Agent Answer 2 Community Answers Nov 03, 2015 06:09PM PST
  • keep loosing wifi connection

    the wifi conection keeps dropping out-i have to turn off, unplug, and then it's fine again...

    2 Agent Answers 2 Community Answers Nov 03, 2015 04:12PM PST
  • Pause Print

    I pressed pause on a project in the New Matter store. I tried to resume the print, yet nothing happened. Any h...

    1 Agent Answer 1 Community Answer Nov 02, 2015 09:55PM PST
  • print size

    What is the maximum print size or dimension allowed and at what size resolution?

    2 Agent Answers 1 Community Answer Nov 02, 2015 07:04PM PST
  • WiFi Connection issue

    During the setup program it won't let me progress passed connecting to WiFi. My router is set to WPA2-AES...

    7 Agent Answers 28 Community Answers Nov 02, 2015 06:44PM PST
  • store - browsing

    Can an option be added to see recently added items? Thanks.

    1 Agent Answer 0 Community Answers Nov 02, 2015 06:04PM PST
  • Mod-T and dual-band routers

    Hey all. I've been chatting with support, but I'm curious to see if anybody here is having a similar...

    1 Agent Answer 1 Community Answer Nov 02, 2015 04:33PM PST
  • Test print- stuck in the middle

    The test print is going fine and all, until it reaches 7 minutes. Then it apparently disconnects, because the ...

    2 Agent Answers 1 Community Answer Nov 01, 2015 06:44PM PST
  • calibrating

    I thought one of the advantages of the Printbed X and y axis was that it didnt need to be calibrated for every...

    2 Agent Answers 4 Community Answers Nov 01, 2015 03:30AM PST
  • Clicking "PRINT" from library doesn't start print

    When I click PRINT in the web interface for a particular design in my library, I have to go to the print queue...

    3 Agent Answers 2 Community Answers Oct 31, 2015 10:24AM PDT

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