Support Center

MOD-t Troubleshooting

  • Prints Not Working

    Whenever i try to start a print, i hear the fans turn on then immediately turn off. It then says the print is ...

    1 Agent Answer 0 Community Answers Jun 04, 2017 06:38AM PDT
  • Print queue model not loading

    I'm having a problem with starting a print of a model. The model gets sent to my queue, then starts pr...

    1 Agent Answer 1 Community Answer Jun 03, 2017 06:57AM PDT
  • Filament stuck

    I recently tried to print a few card-holders and on the second holder the filament ran out. so I decided to re...

    1 Agent Answer 0 Community Answers May 28, 2017 04:00PM PDT
  • Printer disconnects every time I try to print something

    I've been attempting to print the same file a few times now, both on wifi and USB mode and without fail e...

    1 Agent Answer 2 Community Answers May 27, 2017 11:47AM PDT
  • Pausing

    How long can I pause a print before it cancels it?

    1 Agent Answer 0 Community Answers May 24, 2017 04:20PM PDT
  • New Matter Store form not working

    I was on your store website and was trying to place an order and the form that should take all my information ...

    1 Agent Answer 0 Community Answers May 18, 2017 07:51PM PDT
  • how do i change my account password on the store site?

    it seems like an common thing to have, yet i don't see the option

    1 Agent Answer 0 Community Answers May 18, 2017 12:23PM PDT
  • USB mode multiple users

    Can multiple users create newmatter.com accounts and connect to the same mod-t printer via USB?

    1 Agent Answer 0 Community Answers May 16, 2017 06:16AM PDT
  • carriage slipping from rods after certain height

    I have this issue where after a certain height/time printing, the printing carriage becomes misaligned from th...

    1 Agent Answer 0 Community Answers May 14, 2017 08:16PM PDT
  • New Matter Store Down

    The New Matter Store seems to be down. I can't access it via Safari or Chrome, and other sites are worki...

    1 Agent Answer 2 Community Answers May 13, 2017 08:24AM PDT

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