Support Center

Troubleshooting

  • Filament Stuck

    There is a piece of filament is stuck in end of nozzle - and the load or unload feature will not move the piec...

    1 Agent Answer 2 Community Answers Jan 19, 2017 06:31PM PST
  • Won't Print

    The printer will not print files. Right after sending it an object to print, it starts whirring but immediatel...

    4 Community Answers Jan 19, 2017 03:00PM PST
  • Using Wifi to send print jobs without going through the store.newmatte...

    I have three MOD-t printers set up my classroom and connected to my school's Wifi network. The printers ...

    1 Agent Answer 2 Community Answers Jan 19, 2017 07:27AM PST
  • Is there any way to preview supports before the print?

    I'm trying to figure out which orientation for my print uses the lease amount of filament. Is there an...

    1 Agent Answer 0 Community Answers Jan 18, 2017 04:58AM PST
  • Print Bed

    When I've been printing lately, I've noticed that once anything gets above an inch, it shifts, or ju...

    1 Agent Answer 0 Community Answers Jan 17, 2017 04:43PM PST
  • Uploading File Limit?

    Is there a limit to the number of files I may upload to the store?

    1 Agent Answer 0 Community Answers Jan 16, 2017 09:10PM PST
  • nothing heating up

    printer isnt heating up, when unloading or loading the printer as you suggested, it says it's heating up ...

    1 Agent Answer 1 Community Answer Jan 16, 2017 04:21PM PST
  • Mobile uploads

    How can I upload my own .obj files through iPad? When I try, it doesn't show up in my viewer.

    1 Agent Answer 2 Community Answers Jan 15, 2017 12:49PM PST
  • usb

    My mod-t 3d printer is plugged in to usb and is shown as disconnected in the new matter store why is this happ...

    1 Agent Answer 0 Community Answers Jan 15, 2017 09:30AM PST
  • Printing quits mid-print

    I just tried printing something from the store today, and in the middle of the print job, the printer head mov...

    1 Agent Answer 0 Community Answers Jan 14, 2017 11:00AM PST

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