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Dan Dec 30, 2016 10:23AM PST

I purchased MOD-t3D Printer and would like to know how to return it. It has not been opened.
Thank you

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Nick Jan 03, 2017 10:45AM PST MOD-t Agent

Hi Dan,

Nick with New Matter support here. hanks so much for reaching out. We will reach out to you via phone and email regarding your return request.

Thank you!

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Isaac Jan 09, 2017 03:05PM PST
I have purchased a MOD-t 3D printer and would like to know how to return it. It has been open but there are no minor or major marks or scratches on the MOD-t. Thank you
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Nick Jan 09, 2017 03:34PM PST MOD-t Agent

Hello Isaac,

The MOD-t has a return window of 30-days. After 30-days we cannot accept returns for refunds. If you would like to start the return process, please contact us via email at hello@newmatter and we will follow up with all of the information you will need to return the unit safely and receive your refund swiftly.

Thank you!

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