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Click print button but nothing happens

Jason Dec 30, 2016 05:22PM PST

I am able to add files to my library, but clicking on "add to queue" and "print" do nothing. My queue is empty. The printer is both connected and idle. What am I doing wrong? Any help is appreciated.

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Nick Jan 03, 2017 12:32PM PST New Matter Agent

Hello Jason,

This is Nick with New Matter support. Thank you for reaching out! I have responded to your support request via email. If you did not receive an email from us, please feel free to reach out directly to and we’ll continue troubleshooting from there.

Thanks so much!

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