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Click print button but nothing happens

Jason Dec 30, 2016 05:22PM PST

I am able to add files to my library, but clicking on "add to queue" and "print" do nothing. My queue is empty. The printer is both connected and idle. What am I doing wrong? Any help is appreciated.

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Nick Jan 03, 2017 12:32PM PST MOD-t Agent

Hello Jason,

This is Nick with New Matter support. Thank you for reaching out! I have responded to your support request via email. If you did not receive an email from us, please feel free to reach out directly to hello@newmatter.com and we’ll continue troubleshooting from there.

Thanks so much!

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