Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Click print button but nothing happens

Jason Dec 30, 2016 05:22PM PST

I am able to add files to my library, but clicking on "add to queue" and "print" do nothing. My queue is empty. The printer is both connected and idle. What am I doing wrong? Any help is appreciated.

Up 1 rated Down
Nick Jan 03, 2017 12:32PM PST New Matter Agent

Hello Jason,

This is Nick with New Matter support. Thank you for reaching out! I have responded to your support request via email. If you did not receive an email from us, please feel free to reach out directly to hello@newmatter.com and we’ll continue troubleshooting from there.

Thanks so much!

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

4b7b2022218a46ac85636d1066ac50cc@newmatter.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete