When I try to upload a design and click the "next" button it just keeps spinning and saying it is uploading. However, it just does this and nothing actually uploads....no picture, nothing. It is in the correct file format and size so not sure what is going on. I have also tried different types of designs to upload and it still was not working. Help! :)
Hi Drew! Based on the issue you’re describing, it may be due to the browser you’re currently using to access the New Matter store. Since their most recent updates by their respective developers, Microsoft Edge and Safari have shown incompatibility issues such as this when interacting with the store site. If you can, please retry your process using Google Chrome. If you see a similar issue there, please clear your cache and cookies, restart Chrome, and attempt the process one more time. If issues persist, please email the support team at firstname.lastname@example.org, and we’ll happily assist you further!
Hi Jorge. Please make sure your version of Chrome is the most current and up-to-date possible. If you’re still getting the upload error advising to enable hardware acceleration, please open a new browser tab and navigate to chrome://flags. From there, please enable “override software rendering”; this can also be located by the hashtag #ignore-gpu-blacklist. This has worked for several others encountering the same error so far, so I hope it works for you as well! If not, please email email@example.com; if you already have, our support team will be glad to follow up on the email you’ve sent!
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