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Printer doesn't reconnect to store after print

Andrew Taylor Apr 10, 2017 09:49PM PDT

Hello,

I have been noticing that every single time after a print, the printer does not reconnect to the online store. Thus, I have to pull the plug and replug it in. Can this be fixed in a firmware update? We haven't gotten a firmware update in several months...

Thanks,
Drew

Up 0 rated Down
William Apr 11, 2017 02:13PM PDT New Matter Agent

Hi Drew,

Thanks for posting on the New Matter support center. I would love to help you identify what may be causing this for you as this is not something that has been reported frequently. Would you be so kind to run your next print and provide us with a desktop log after it has been completed? You can send that directly to Hello@newmatter.com along with the details of the disconnection you are experiencing.

We look forward to hearing back from you.

Best Regards,

The New Matter Support Team

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