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Filament Loading

William Waas Apr 13, 2017 04:28PM PDT

Hi I was Loading some filament into my mod t and the 1.75 black pla filament from new matter got stuck in the hole and I cant pull it out and it wont come out of the extruder nozzle the hot end is working and the filament is just stuck there someone please help me

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Nick Apr 13, 2017 05:09PM PDT New Matter Agent

Hello William,

This is Nick with New Matter support. I replied to your support request via email. Please check your email for detailed instructions regarding the removal of the filament stuck in your MOD-t’s carriage.

Thank you!

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Michelle Mitra Apr 14, 2017 08:17PM PDT
Hi. I have the exact same question as William. Can you help me also? Thanks!
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Nick Apr 17, 2017 09:11AM PDT New Matter Agent

Hello Michelle,

Nick with New Matter support here. Thank you for reaching out, and I’m sorry to hear that you are having some trouble. We’ll be happy to help!

Heads up: I was able to email William directly because he provided us with his email address in a separate, private message. Because this issue might require a bit of “back and forth”, the best way for us to help get you up and running would be to have you contact support directly by emailing us at hello@newmatter.com or calling (866) 949-8722 M-F 9am-6pm Pacific time.

Thank you so much,

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Richard Apr 25, 2017 05:32AM PDT
Same problem here....
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Nick Apr 25, 2017 09:05AM PDT New Matter Agent

Hi Richard!

Please don’t hesitate to reach out to tech support directly by emailing hello@newmatter.com or calling (866) 949-8722 M-F, 9am-6pm Pacific time and telling us bit about what you are experiencing. Each case is different, and the process of solving it is usually individualized depending on the circumstances you find yourself in. Also, direct contact with support for this issue usually helps us clear the problem up for you MUCH more quickly.

Thanks!

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