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New Matter Store Down

Kyle Kennedy May 13, 2017 08:24AM PDT

The New Matter Store seems to be down. I can't access it via Safari or Chrome, and other sites are working just fine, including other sites of newmatter.com like this one. How can I get onto the site? I'd like to start printing.

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Dan Shoop May 13, 2017 10:00AM PDT
Seems like the New Matter store is frequently unavailable late at night, which is problematic since night is a great time to start prints. Can you do more to assure availability?
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Kyle Kennedy May 13, 2017 01:52PM PDT
It seems to be working now.
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Jack May 15, 2017 11:26AM PDT MOD-t Agent

Hi everyone, thanks for letting us know and sorry for the trouble. We did see a server issue over the weekend, but we’ve tested it at the resumption of business hours this morning, and it seems to have been resolved. Our web development team is currently working to figure out the problem so we can decrease its likelihood in the future. Just so you have a fallback plan in the future, I’d recommend using Cura in conjunction with the Advanced Mode option in the MOD-t Printer Utility software. If you encounter an issue like this again, as it will be the best shortcut to immediately printing if the site is down.

We do have a step-by step guide on our support site that can guide you through the process to download this program and use the customized MOD-t profile necessary for integration. You can find it here: http://support.newmatter.com/customer/en/portal/articles/2339345-new-matter-blog-using-cura-with-the-mod-t.

Please make sure to download version 15.04.6 of the Cura software, as this was the last version issued by Ultimaker before eliminating customization options. If you have any other questions, please reach out to our support team by emailing hello@newmatter.com. Thanks again!

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