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Prints won't start

Cliff Aug 08, 2017 12:00PM PDT

My printer status is connected, but when I send a print file the front panel light never flashes. What could be the issue?

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Michael Aug 08, 2017 12:03PM PDT MOD-t Agent

Hi Cliff, it could be that something is stuff in the memory of the MOD-t so it won’t take new print jobs. Try unplugging the MOD-t for about 15 seconds, clearing anything out of your queue that might be in there, and then try starting a new print. If that doesn’t work contact customer support at hello@newmatter.com so we can assist you with personalized diagnostics.

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