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Prints failing midway through

Tom Sep 25, 2017 07:15AM PDT

Nearly every print fails to complete. I received this printer through the initial indigogo campaign and it has been nothing but a headache. I've been given the runaround about the 90 day warranty while simultaneously being told to wait for future firmware updates to fix the various bugs associated with the earlier hardware (pushing any hardware related faults outside the warranty range mind you).

I've finally come back to this printer after nearly a year and its in even worse shape than it was before. I have yet to be able to finish a single print on the latest firmware. The process will start out alright for the first handful of layers before the print head begins to drag on the previous layer. The print head is literally burying itself into the print and dragging along. You can imagine the noise this creates as the bed begins to rock and skip due to the force of the print head pushing down on the print.

I'm at my limit with this printer. I've tried printing through the store directly, I've tried printing using Cura to generate the G-code, I've tried store prints, thingiverse prints, you name it. All of them are failing in the same fashion. Of course, the icing on the cake is the print nozzle decided to divebomb directly into the print plate once again. What can I do to finally get this printer functioning?

Up -2 rated Down
Becca Sep 26, 2017 01:47PM PDT MOD-t Agent

Hello Thomas,

This is Becca from New Matter Technical Support. Thank you for your inquiry; myself and the rest of the New Matter Team want to resolve your issue as best we can. Because of the nature of the problems you’re experiencing, this will require some personal troubleshooting that we won’t be able to resolve in a single forum post. I’ve reached out to you via email so that we can take the next steps to remedy this issue.

All the best,

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