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print cartridge is down

Kathy Oct 12, 2017 08:33AM PDT

I was starting a new print job and my print cartridge is stuck in the down position. Does anyone know what is wrong, or how do I fix it?

Thank you

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Ryan Oct 12, 2017 09:52AM PDT MOD-t Agent

Hi There Kathy,

Thanks for your question! This very rarely happens but when does occur It is a pretty easy fix which is detailed in the article here; http://support.newmatter.com/customer/portal/articles/2131728

If you have further questions about this issue please feel free to email us at hello@newmatter.com or call in to our help line 1-866-949-8722. We are available from 9am to 6pm Pacific. Thanks for Supporting New Matter!

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Kathy Oct 12, 2017 04:36PM PDT
Thankyou that worked

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