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My mod-t will randomly start printing but nothing comes out...

Kyle Nov 11, 2017 07:06AM PST

My mod-t will randomly start printing but nothing comes out, and it will completely ruin a print that has already taken 5 or more hours. I want to know two different things: 1) How can I fix this? 2) Can I have the nozzle go back and retrace its steps?

Here are the stats on my printer: Using the pink new matter filament that came with the printer. Happens with most of my prints unpredictably whether it has been printing for 7 hours or 45 minutes, 87% or 17%. No broken filament, but it is getting stuck under other filament so it can't pull it in (I just noticed that right now and will fix that which is probably why this is happening).

I think that if I recoil the filament then I should have fixed that, but give me some other things to do just in case that is not the case. Please also let me know if the printer can retrace its steps and go back to where it last left off.

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Becca Nov 13, 2017 10:58AM PST MOD-t Agent

Hello Kyle,

This is Becca from New Matter Technical Support. Thank you for your questions!

To start, I’d like to answer your question about whether the MOD-t can retrace its steps. Unfortunately, the MOD-t is unable to go back and redo areas of a print that have failed. When you upload a file to the MOD-t it receives line-by-line instructions to build your print job from start to finish. There’s no way to rewind or reverse the print job to a previous point.

Thank you for providing the details of the issues you’re experiencing. Because this issue can have a few different causes, we’ll need to do some personal troubleshooting for you. To that end, we have sent you an email requesting some further information. If you could follow up we’ll do our best to stop these print failures from happening.

Thank you!

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