My school set up our Mod-T with one email address, but now they created a new generic email for everyone to use. The problem is that when we go link the printer to the new email, it says that the printer is already linked to a different email. Is there anyway to unlink the printer from the old email and link it to the new email?
We do not have access to the old email anymore so we can not even log in to new matter with the original account.
Hi Sara, Jack from New Matter again, and thanks for calling in earlier. I just performed the unlink process and contacted you back via email, so I hope that will get you going again. If not please call us back or shoot an email over to firstname.lastname@example.org, and I’ll be glad to continue assisting you. Have a great day!