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Stopping halfway through

Jack Dec 03, 2017 07:55AM PST

why is my 3d printer mod t first generation stopping midway through prints?

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Nick Dec 04, 2017 12:48PM PST MOD-t Agent

Hi Jack,

Nick with New Matter support here. Thanks for reaching out, and I’m sorry to hear that you’re having some trouble.

The most common reason for print jobs to just. stop. during the print phase is because the file failed to properly or fully load to the MOD-t’s internal memory. There is a relatively simple way that you can ensure that the file has completely finished loading before beginning your print jobs. The next time you go to run a print, please follow these steps:

1. Navigate to the New Matter Store and choose a file to print.

2. After selecting the file, click the pink, on-screen print button. On the next screen, choose your print quality settings (high speed, balanced, high quality), then click the pink, on-screen print button again.

3. IMPORTANT After clicking the second pink print button another screen called Printer Confirmation will pop up and your front panel light will begin flashing. DO NOT press the front panel button at this time. Instead, click the option on this screen to “Go To Print Queue”.

4. Once in the Print Queue locate the “Status” indicator near the upper left hand corner of the screen. Hint: it’s just to the left of the temperature indicator graphic in the Print Queue.

5. Sit tight during the file transfer process, then, once the “Status” message reads “Press Front Panel Button to Begin Printing”, go ahead and press the front panel button on your MOD-t to begin the print process.

With any luck, this should resolve the issue, but if you find that you are still having trouble, please don’t hesitate to contact our support department directly by emailing hello@newmatter.com and we’ll be happy to continue troubleshooting from there.

Thanks so much!

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