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Filament will not load or unload; It is stuck

Diane Ransom Dec 04, 2017 08:51AM PST

Hello,
I my filament is stuck. It will not reload and will not fully unload. This has happened before but I was able to get it to print and then unload it. When I try to print something nothing comes out and it will not unload either. I am not sure what to do next.
Thanks

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Nick Dec 04, 2017 02:05PM PST MOD-t Agent

Hello Diane,

This is Nick with New Matter support. Thanks so much for getting in touch, and I’m sorry to hear that you are having some trouble. The issue you are having may have a variety of causes and could necessitate some back-and-forth with support. Your email address came through with your forum support request, so I will contact you directly and begin the troubleshooting process via email.

If anyone else reads this thread looking for help unloading stuck filament, please feel free to write to hello@newmatter.com directly so that we can offer more targeted, personalized troubleshooting.

Thank you!

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